Return & Refund Policy

Last updated: June 5, 2026

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

• Be returned within 30 days of delivery
• Be in its original condition with all tags attached
• Not be worn, altered, or damaged in any way
• Include all original packaging and accessories

If your item meets these conditions, you may proceed with requesting a return.

 

How to Request a Return

To initiate the return process, please contact our support team via email at support@ivora.shop. We will respond to your request within 1–2 business days with instructions on how to proceed. Please ensure you provide your order number and a clear reason for the return in your email.

Refunds

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility conditions. If approved, a refund will be processed within 5–7 business days. Refunds will be issued through Shopify Payments, and the processing time may vary depending on your bank's policies. Please note that the refund will be credited to the original payment method used for the purchase.

Late or Missing Refunds

If you haven't received a refund within the specified timeframe, please check your bank account or contact your credit card company to ensure the refund hasn't been processed. If you still haven't received your refund, please contact us at support@ivora.shop and we will investigate the matter further.

Exchanges

We only offer exchanges for defective or damaged items. If you received a defective or damaged item, please contact our support team via email at support@ivora.shop and we will provide instructions on how to proceed with an exchange.

Return Shipping

The customer is responsible for paying the return shipping cost. We recommend using a trackable shipping service, especially for orders over $75, to ensure the safe return of your item. Please keep a record of your return tracking number, as we cannot be held responsible for lost or undelivered returns.